Accessibility Commitment

At Prakazita Zen-ctuary, we are committed to ensuring accessibility for all our customers, including those with disabilities. We strive to make our website and services inclusive, user-friendly, and compliant with applicable accessibility standards.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Accessibility Standards

Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are recognized globally as the benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive
  • Operable - User interface components and navigation must be operable
  • Understandable - Information and the operation of user interface must be understandable
  • Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Feedback

We welcome your feedback on how we can improve accessibility for all users. If you have suggestions or encounter barriers while using our website, please contact us. We are here to assist you.

  • Email: hello@prakazitazen-ctuary.com
  • Phone: +351969031861
  • Live Chat: Available during business hours

Thank you for shopping with Prakazita Zen-ctuary. We are dedicated to providing an inclusive experience for all!

Frequently asked questions

Where do you ship and How long does shipping take?

Our goal is for every customer to be totally satisfied with their purchase. Shipping is currently only in the European Union and often takes 1-10 days depending on your location from Portugal. Note that we only use reputable services such as DPD, GLS and CTT (within Portugal)  

Can I return or exchange and item?

Unused and unopened items can be returned at the buyers expense within 10 days of receiving them. Please get in touch to arrange a return. Please inspect your order and let us know ASAP if your item arrives damaged or the wrong items were sent and we will handle this differently. Custom and final sales orders are non-refundable.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. Please refer to our Shipping Page to see shipping rates within Portugal, Spain or within the European Union